Vellies & Things
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Help Centre
Find answers and guides for everything Vellies & Things
Customer Help
Staff Help
1
Getting Started
Welcome to Vellies & Things
Setting up your store
Adding your first product
Making your first sale
Setting up online payments
Inviting staff members
3
Shoe Sizing Guide
The sizing problem
How foot measurement works
Manual measurement guide
Understanding recommendations
Managing size charts
Tips for customers
5
Online Store
How the webstore works
Managing visibility
Order lifecycle
Customer notifications
Handling payments
Guest vs registered checkout
8
Custom Velskoen Orders
How custom orders work
Staff foot measurement
Style options explained
Leather and sole choices
Order status workflow
Communicating with customers
9
Delivery & Shipping
Courier options (Courier Guy, PostNet)
Fulfilling an order
Tracking shipments
Shipping costs setup
Handling delivery issues
10
Customer Accounts
Creating an account
Managing addresses
Order history
Foot measurements
Wishlists (coming soon)
13
Troubleshooting / FAQ
Payment issues
Barcode scanning problems
Stock levels seem wrong
App is running slowly
Forgot password
Offline mode
